Frequently

asked questions.

Before you register

How do I get started? 

Choose what type of fundraiser you’d like to do, it may be a physical challenge, you may want to quit a bad habit, or maybe you’ve got an idea that’s completely new. Once you’ve decided, complete the Do it For Heart registration form and you’ll receive your own fundraising page where you can collect donations. 

How can the Heart Foundation support my fundraiser? 

Once youre registered you’ll receive a call from someone in our community fundraising team to answer any questions. You’ll also have access to a great fundraising toolkit to help you get your fundraiser up and running.  

If you’d like advice on your fundraising idea, the Do it for Heart team are ready to chat. While they can’t help with running or promoting your event, they’re full of great ideas about how to make it successful. Get in touch on 13 11 12 or email us at communityfundraising@heartfoundation.org.au 

How do I collect donations? 

The easiest way to collect donations is to ask your supporters to make a secure, online donation through your fundraising pageThey’ll receive an instant tax-deductible receipt and you’ll be able to keep track of how much you’ve raised.   

If you plan to collect cash or cheques, you’ll need an official Authority to Fundraise form and banking information. Let us know when you register if you're planning to do this. 

How will the Heart Foundation use the money I raise? 

Every donation to the Heart Foundation helps in the fight against heart disease, which takes 48 Australian lives every day.  

By fundraising for the Heart Foundation, you’ll be supporting us to:  

  • fund world-leading research  
  • develop care guidelines for health professionals 
  • support high quality care for people living with heart disease 
  • help Australians to live healthier lifestyles 
  • advocate to government and industry across initiatives to improve heart health. 

 

Visit the Heart Foundation website for more information on our efforts to create an Australia free from heart disease.

What is a personal fundraising page and how do I use it? 

When you register for Do it for Heart, you will be set up with a personal fundraising page. Here you can personalise your page – set a fundraising goal, upload photos, and write a few sentences on what you’re doing and why. This will encourage friends, family and other acquaintances to make a donation and help you reach your goal. 

 

On your page you will be able to see how much you have raised and who has supported you. Plus when your family and friends make a donation they will automatically get a tax receipt. 

 

You can share your personal fundraising page with your family and friends to encourage them to donate! 

 

Ready to get started? 

Create your fundraising page

How do I get help with my fundraising page? 

If you need help with your fundraising page, you can get in touch with our friendly team.

Contact us 

Once you are registered

How can I speak to someone about my fundraising activity

Please send us an email and we’ll get back to you as soon as possible communityfundraising@heartfoundation.org.au  

Can I change the date of my event?

Yes, you can change the date of your event by going to the ‘edit my page tab’. Scroll down the page to the start and end dates and enter the new dates for your event. When you are ready click ‘update event details’. If you run into any problems, please contact us.

Can I change my fundraising goal?

Yes, you can change your fundraising goal by going to the ‘edit my page tab’. Once you have entered your new fundraising target remember to click ‘update details’.

Can I change the type of fundraiser I am doing (i.e. host, challenge, quit, celebrate, create your own)?

Yes, if you need to change the type of fundraiser you’re doing one of our fundraising coordinators can help you do this. Please get in touch with us and we can talk you through the best way to do this: communityfundraising@heartfoundation.org.au

Can I change the URL for my event?

You can change one section of your URL. To do this go to the ‘edit my page tab’ and click on the personal URL field. Type in your preferred URL and then click ‘update details’.   

Can you give me a receipt book?

We do not provide receipt books, but if any of your supporters request a receipt for a cash donation please contact us and request a form to help keep track of the receipts.

Will individuals receive a donation receipt?

Yes, anyone who makes a donation online will automatically receive a tax deductible receipt. If someone makes a cash donation and asks for a receipt please contact us with their name, donation amount, postal address and email and we will process a receipt and send to them.

How do I donate cash?

The easiest way to bank cash funds is to make an online donation to your fundraising page, but you can also transfer directly to the Heart Foundation or by cheque. Please contact us for more information

How do I get prizes donated for my fundraiser?

We recommend that you contact local businesses with information about what you are doing, why you’re fundraising for the Heart Foundation and what they can do to support you.

How do I reset my password?

Click the ‘forgot password’ button on the sign in page and follow the steps. Once this is done you will receive an email with a unique link that will allow you to update your password.

Can log my kilometres for my challenge fundraiser?

Yes, you can log your kilometres in two ways:

  1. Link your fundraising page to a fitness tracker or app: Download the FitBit, mapmyfitness or Strava app on your smartphone. After creating an account with your preferred app, login to your Do it for Heart Challenge account and head to the ‘My Fitness Activity’ tab to connect to your fitness app. Please allow 24 hours for your activity to show up on your fundraising page.
  2. Log your kilometres manually: Log in to your online fundraising page and head to the ‘My Fitness Activity’ to record your activity.

Please keep in mind that depending on the model of FitBit you have and how the device is set up it may only track your steps rather than kilometers. If you’re having trouble, please contact us communityfundraising@heartfoundation.org.au for help.

Can I manually add kilometres to my challenge fundraising page?

Yes, you can manually add kilometres in two simple steps.  

  1. First, log in to your fundraising page and select ‘MyFitness Activity’.  
  1. Then under ‘Add activity’, enter the date and distance. Your additional kilometres will then appear on your fundraising page. 

Can I clear my kilometres on my challenge fundraising page? 

Yes. Simply contact us on communityfundraising@heartfoundation.org.au if you want to clear the kilometres on your fundraising pagePlease allow up to 2 days for this to happen. 

Still have a question?

Get in touch